Effective Date: September 25, 2025 · Niva Health Kare (Vinayaka Hospital)
This Refund & Cancellation Policy explains the terms and conditions for cancellations and refunds of services booked with Niva Health Kare. We are committed to providing clear, transparent, and fair service policies for all patients booking lab tests and home sample collection services.
This policy is effective from October 2025 and applies to all diagnostic tests, health packages, and other services booked through Niva Health Kare. We request all patients to review this policy before scheduling services.
At Niva Health Kare, we understand that plans may change. Our policy is designed to support patients while ensuring smooth operations and high-quality service standards.
Patients may cancel an appointment by contacting Niva Health Kare via phone or WhatsApp. Please share your name, test/package booked, appointment date, and contact details for quick processing.
A full refund will be provided if cancellation is made at least 12 hours before the scheduled sample collection. Cancellations made within 12 hours of the appointment time may not be eligible for a refund, depending on the service and logistics involved.
In the rare case we cancel an appointment due to unavoidable circumstances, the patient will be notified immediately by call or WhatsApp.
Patients can opt for a full refund or reschedule the appointment at their convenience without additional charges.
Refunds are processed within 7–10 business days from the date of approval.
Refunds will be credited to the original mode of payment (UPI / cash / bank transfer). Public holidays and weekends may extend processing time.
Payments for tests may be collected at the time of booking or sample collection. We do not apply hidden charges.
No deductions apply unless clearly mentioned at the time of booking. Please retain payment receipts for reference.
If you have any questions regarding cancellations or refunds, contact us:
Phone / WhatsApp: +91 78922 87102
Email: nivahealthkare@gmail.com
Niva Health Kare reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be posted on this page.
By booking our services, patients confirm they have read and agreed to this policy.