1. Who will collect my sample? +
A certified phlebotomist from NivaHealthKare will visit your home at the scheduled time to collect samples safely and professionally.
2. Can I reschedule my appointment? +
Yes, appointments can be rescheduled up to 2 hours before your selected slot through your booking details on our website.
3. Do I need to fast before certain tests? +
Some tests, such as Fasting Blood Sugar and Lipid Profile, require fasting. Specific instructions are shared during booking and via reminders.
4. How soon will I receive my reports? +
Most reports are delivered within 6 to 24 hours via SMS, email, and WhatsApp for your convenience.
5. Are your labs certified? +
Yes. NivaHealthKare partners only with NABL-certified and ISO-standard labs to ensure accuracy, safety, and reliability.
6. Is home sample collection safe? +
Yes. Our phlebotomists follow strict hygiene protocols. All equipment is sterilized and replaced after every use for your safety.
7. Can I consult a doctor after receiving my reports? +
Yes. NivaHealthKare provides affordable or complimentary doctor consultations for most tests after your reports are available.
8. What if I miss my appointment? +
If you miss your slot, you can reschedule at no extra cost. Kindly inform us in advance to avoid repeat-visit charges.
9. How can I pay for my tests? +
NivaHealthKare supports secure payment options including UPI, credit/debit cards, net banking, and cash during sample collection.
10. Is my personal data safe? +
Yes. Your personal and health data is encrypted, securely stored, and handled in compliance with healthcare data protection standards.
