1. How does the sample collection work? +
A certified phlebotomist from Niva Health kare will visit your home at your chosen time slot to collect the sample safely. The process is hygienic, painless, and convenient — no need to travel anywhere.
2. Can I reschedule or cancel my booking? +
Yes, you can reschedule or cancel up to 2 hours before your appointment. Simply visit your booking details or call our support team — we’ll help you choose a new time slot with no extra charge.
3. Do I need to fast before giving a sample? +
Some tests, such as fasting blood sugar and lipid profile, require fasting for 8–10 hours. Don’t worry — you’ll see all fasting requirements clearly mentioned during booking and in your confirmation message.
4. When will I receive my reports? +
Most reports are available within 6 to 24 hours, depending on the type of test. Reports are sent directly to your registered email, WhatsApp, and SMS, and you can also view them on your dashboard.
5. Are your labs certified? +
Absolutely. All tests are processed at NABL and ISO certified labs that meet national quality standards, ensuring 100% reliable and accurate diagnostic results.
6. Is home sample collection safe? +
Yes. At Niva Health kare, safety and hygiene come first. Our phlebotomists wear gloves, masks, and use sterilized, single-use equipment for every collection.
7. Can I talk to a doctor after getting my reports? +
Yes. You can request a free teleconsultation with our partnered doctors for most tests. Simply click on the “Consult Doctor” button next to your report to connect with a certified professional.
8. What if I miss my sample collection slot? +
If you miss your scheduled slot, you can easily reschedule at no additional cost. We recommend informing our team in advance for a smoother experience.
9. What payment methods are accepted? +
We accept UPI and cash on collection. All online transactions are secured using 256-bit encryption to protect your data and payment details.
10. Is my personal data safe with Niva Health kare? +
Yes, completely. We follow strict data protection protocols and comply with healthcare data privacy laws. Your information is encrypted and never shared with any third party without your consent.
